Jauns aizdevuma pieteikums

Customers can track their loan application status online through the help centre by selecting “Pieteikuma statuss,” entering their personal identity number, and logging in securely with an OTP sent to their phone. They can view the current stage of the application, such as under review, additional documents needed, processing, approved,...

Latvian customers whose Ferratum credit line was previously closed can now apply online for a new credit line through Mans konts. They must meet eligibility requirements, complete a new application, sign new documents, and their new limit will be assessed individually based on their current financial situation and credit history.

Ferratum transfers the loan immediately after the application is approved and notifies the customer once the payment has been made. The money is sent to the bank account registered in the customer profile, but depending on the customer’s bank, it may take up to one business day to arrive.

Customers have the right to withdraw from the credit agreement within 14 days by submitting a written cancellation notice by post, email, or online chat. If they cancel, they must repay the borrowed amount plus accrued interest within 30 days; otherwise, the agreement remains valid and binding.

This article explains how customers can recognise common fraud methods, including remote access scams, fake calls or SMS messages, investment scams, romance scams, marketplace fraud, and misuse by people close to them. It advises customers never to share passwords, PINs, SmartID approvals, or personal data, avoid suspicious links and...

Loan applications are usually processed within 4 hours during working hours, and customers may be contacted by phone to verify their details or asked for additional documents. Customers should ensure their registered phone number and email are correct, as applications may be cancelled if requested information or the identification payment...

A loan may be declined or approved for a lower amount based on Ferratum’s current partly automated assessment, which can consider factors such as income, existing financial obligations, repayment ability, and credit history. Ferratum cannot provide the exact reason for the refusal, but the decision is not personal, and customers can...

A request for an additional credit line amount may be declined due to Ferratum’s updated credit risk policy and current assessment of the customer’s situation. The exact reason cannot be provided because the decision is partly automated, but factors such as existing debts, unpaid bills, repayment ability, income, and credit history may...

An identification payment is a €0.01 bank transfer used to confirm that the customer wants to receive the loan, agrees to the loan terms, and owns the bank account registered in the application. The payment must be made using the correct details for either a credit line or consumer loan, and it may take up to 4 hours to be received, or...