Mani dati, Klienta profils

Ferratum asks customers to confirm or update their personal data to meet legal and customer due diligence requirements, keeping profiles accurate and compliant. Customers who receive a request should complete the online form within 7 days, as failure to respond may result in the account being restricted, suspended, or closed.

Ferratum is working to make its digital services accessible and inclusive for all customers, following standards such as the European Accessibility Act, EN 301 549, and WCAG 2.2. The article explains current accessibility limitations, planned improvements, supported technologies, and how customers can report accessibility barriers through...

Customers are encouraged to contact support via chat first, available Monday to Friday from 09:00 to 19:00. If they still wish to make a complaint, they can submit the complaint form with the incident details and reason; Ferratum will usually respond within 15 days, or inform the customer if more time is needed. If the response is not...

This article explains common fraud schemes in Latvia, including phishing emails and SMS, fake charity requests, investment scams, and loan scams. It advises customers to be cautious with unexpected contact, protect personal and financial information, verify organisations before donating or investing, monitor accounts regularly, and...

Customers receive their PIN by email and SMS after submitting a credit line application, and use it to access MyAccount. If they forget it, they can reset it through “Aizmirsi paroli?” by entering their personal identity number, after which a new PIN is sent by SMS; if their phone number or email has changed, they must update their...

This article explains how customers can verify changes to their registered details, such as phone number, email, surname, or bank account number. Phone and email changes should be done via chatbot, surname changes require sending an ID document copy by email, and bank account changes require a €0.01 verification transfer with the required...

Customers can update their email address or mobile phone number by submitting the “Mainīt telefona numuru vai e-pastu” request form or by contacting customer support. They must provide the required personal and old/new contact details, complete identity verification, and wait for the team to review and confirm the update.

Ferratum may contact customers to verify and update their personal data as part of legal customer due diligence and anti-money laundering requirements. Customers may need to check their profile details, submit identification and proof of address documents, and provide updated information; if they do not respond, Ferratum may be required...

The customer profile is a secure personal platform available to credit line customers, where they can track their loan, request an additional amount, view loan and payment history, update contact details, and apply for credit holidays. Customers log in with their phone number and PIN, while consumer loan customers currently do not have...