Kartes un maksājumi

A chargeback is a consumer protection process that lets customers dispute a card transaction and request a refund, usually for fraud, non-received goods or services, faulty items, billing errors, or cancelled subscriptions that are still charged. Customers should first contact the merchant, then contact Ferratum within 120 days with...

A merchant payment may be declined because of insufficient funds, incorrect card details, security checks, exceeded spending limits, an expired card, technical issues, or a blocked merchant. Customers should check their balance, card information, limits, and transaction details, then contact Ferratum or the merchant’s support if the issue...

Transfers between Ferratum customers are processed instantly. SEPA transfers to other banks are usually sent immediately through SEPA Instant, but if the recipient’s bank does not support SEPA Instant, the transfer may take 1–2 business days.

Customers can make a SEPA payment in the app either from the “Pašreizējais konts” section by selecting “Detaļas” and “Maksāt,” or by choosing “Pārskaitījums” and “Veikt maksājumu.” They should complete the required payment details, select a saved recipient if needed, press “Turpināt,” and confirm the payment details.

An NFC payment is a contactless payment that uses near-field communication technology to securely exchange payment data wirelessly between a reader and a device, such as a mobile phone, smartwatch, debit card, or credit card.

Google Pay and Apple Pay are digital wallets that let customers store debit or credit card details and make secure contactless payments with mobile devices. Google Pay is used on Android devices, while Apple Pay is used on Apple devices, and both can be used in stores, online, and in apps with authentication such as PIN, biometrics, Face...

Customers can add an active Ferratum debit or credit card to Google Pay or Apple Pay through the Ferratum app, as long as their device is compatible and the apps are up to date. In the app, they should select the relevant card, open “Pārvaldīt,” choose “Pievienot Google Pay” or “Pievienot Apple Pay,” and follow the on-screen verification...

Customers can use Ferratum debit or credit cards with Google Pay or Apple Pay for secure contactless payments in stores, online, and in apps. In stores, they should unlock or authenticate their device and hold it near a contactless terminal; online, they can select Google Pay or Apple Pay at checkout and confirm the payment using their...

Customers should first check that their account has enough funds and top up if needed. They should also confirm that the card is active and not blocked, card details are entered correctly, the transaction does not exceed daily limits, and the merchant or ATM accepts the card type; if the issue continues, they should review the failed...

Customers can use their virtual debit card anywhere Mastercard is accepted, including online purchases, hotel bookings, and in-store contactless payments through Apple Pay or Google Pay. The card is issued immediately after account opening, is available in the app, and can be managed there by viewing details, checking transactions,...